Dealing with ABSA Late Estates - Poor, slow and miserable service levels! The Worst I've ever experienced!

I'm really frustrated 🤒 with ABSA Late Estates department but I'm not suprised that I'm now a hello peter statistic. Despite all the negative reviews (which I was told were unreasonable clients venting) and which contributed to us renoucing them they continue to provide very slow and lack luster service. Will you please just provide concrete resolutions and timelines so that we can get on with this process without ABSA slowing us down. We can't just be told that "we must just wait in a queue" with open ended reponses. Please assign someone competent to resolve these delays ASAP. We can't be trapped by poor service for so long. Release the necessaries!