Daylight theft from the bank itself

Deposited money into the Newcastle Mall Absa atm. The machine had a technical error and switched off but took the money. The slip that was printed just said that there was a technical error. This was NOT a small amount and I was worried the machine would start up again and somebody would take the money if it was spewed out. I waited at the atm for 2 hours and came back later to check however the machine was still off. As this was after hours, I could not get help at absa customer CARE which is absurd because they should have assistance for after hours atm issues. I went to bed stressed and went to report it to the bank the next day. They said they would take 3 to 7 working days to refund the money. I had to follow up. As it was 7 days and STILL NO MONEY. they finally refunded me some of my money, short of R 2000 something. Which they were okay refunding me. They had no intention of refunding me the full amount but I told them this is not acceptable and had to investigate further. They said they would get the technical team to do so. Without giving me assurance of receiving the balance of MY money.

I asked for the supervisor number as this was not acceptable. They gave me a land-line no which had NO answer.

So is this a bank that *****S peoples money???