NS
Ntsamaeng S

1 reviews | Active since May 2017

11 May 2017, 13:06

Daylight Theft at ABSA Harrismith branch

<p>On 03 May 2017 around 10:43 my brother deposited the amount of R25,030 at harrismith Absa branch and he reiceived proof of deposit slip with the amount clearly stating R25,000 deposited on it. </p> <p>2 days later he received a call from the branch notifying him that they had made an error, they claim the money was only R15,000. Thereafter they reversed R10,000 from his account and my brother is now short of R10,000 of his hard earned money.</p> <p>How can the money be less if the note counting machine was used to count R25,000 and he received proof of deposit?</p> <p>I'm really DISGUSTED with their service or may I rather say THEFT by the employees of ABSA. We use banks so that we can secure our money from theft but now if the bank itself is *****ing our money, who can we trust... our future is not secure.</p>

0
Replies (4)
Absa
Absa's reply11 May 2017, 15:56
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

NS
Ntsamaeng S's update12 May 2017, 06:54
Reviewer Update

Kindly call ********** 377 for account and personal details.

Absa
Absa's reply12 May 2017, 09:13
Official

Dear Customer

Kindly use the private reply for me to be able to see the details.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply15 May 2017, 12:25
Official

Thank you