tM
thembakazinjabulo M
1 reviews | Active since Sept 2009
04 Apr 2022, 08:20
****************
Day light *******. I settled my account and I was expecting 169 as bank charges. But when I look at my statement there’s a R2200 worth of bank charges, to top it off my bank account have been blocked. The only one that works is the credit card. What the hell is going on.
Helpful (0)
Replies (8)0
Replies (8)
Absa's replyOfficial
04 Apr 2022, 10:18Dear Thembakazinjabulo, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is . C-***8 I will review the matter, and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply04 Apr 2022, 10:18
Official
Dear Thembakazinjabulo, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is . C-***8 I will review the matter, and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Best regards,
Absa's replyOfficial
04 Apr 2022, 10:34Please be advised that we sent an email requesting you to please provide the account number concerned, alternatively, send us proof of your account settlement for us to assist further.
Best regards,
Absa's reply04 Apr 2022, 10:34
Official
Please be advised that we sent an email requesting you to please provide the account number concerned, alternatively, send us proof of your account settlement for us to assist further.
Best regards,
tM
thembakazinjabulo M's updateReviewer Update
04 Apr 2022, 11:14The number concerned is my cheque account and I reported ***** on December all they did was cancel and charge for a new card. The ***** was not investigated no was my money given back
tM
thembakazinjabulo M's update04 Apr 2022, 11:14
Reviewer Update
The number concerned is my cheque account and I reported ***** on December all they did was cancel and charge for a new card. The ***** was not investigated no was my money given back
Absa's replyOfficial
04 Apr 2022, 11:46.
Best regards,
Absa's reply04 Apr 2022, 11:46
Official
.
Best regards,
Absa's replyOfficial
04 Apr 2022, 14:34Good day,
Thank you for your reply.
We are unable to trace the ***** case logged under the ID number provided. Kindly provide us with the ***** reference number as well as the transaction details(the date of transaction and amount). Alternatively, please forward us your correspondence with our ***** Division for us to assist further. Thank you.
Thank you for your reply.
We are unable to trace the ***** case logged under the ID number provided. Kindly provide us with the ***** reference number as well as the transaction details(the date of transaction and amount). Alternatively, please forward us your correspondence with our ***** Division for us to assist further. Thank you.
Best regards,
Absa's reply04 Apr 2022, 14:34
Official
Good day,
Thank you for your reply.
We are unable to trace the ***** case logged under the ID number provided. Kindly provide us with the ***** reference number as well as the transaction details(the date of transaction and amount). Alternatively, please forward us your correspondence with our ***** Division for us to assist further. Thank you.
Thank you for your reply.
We are unable to trace the ***** case logged under the ID number provided. Kindly provide us with the ***** reference number as well as the transaction details(the date of transaction and amount). Alternatively, please forward us your correspondence with our ***** Division for us to assist further. Thank you.
Best regards,
tM
thembakazinjabulo M's updateReviewer Update
06 Apr 2022, 20:05They never gave me a reference number but I am sure you can follow it through since my card was blocked on the day I reported the *****. Unfortunately I don’t work for ABSA so I took it that them stopping the card and being told they would trace the people who took the money, as standard procedure.
tM
thembakazinjabulo M's update06 Apr 2022, 20:05
Reviewer Update
They never gave me a reference number but I am sure you can follow it through since my card was blocked on the day I reported the *****. Unfortunately I don’t work for ABSA so I took it that them stopping the card and being told they would trace the people who took the money, as standard procedure.
Absa's replyOfficial
07 Apr 2022, 08:37Good day,
Thank you for your posting.
We will escalate the matter to ***** for them to check records. Thanks.
Thank you for your posting.
We will escalate the matter to ***** for them to check records. Thanks.
Best regards,
Absa's reply07 Apr 2022, 08:37
Official
Good day,
Thank you for your posting.
We will escalate the matter to ***** for them to check records. Thanks.
Thank you for your posting.
We will escalate the matter to ***** for them to check records. Thanks.
Best regards,
Absa's replyOfficial
07 Apr 2022, 13:15Dear Thembakazinjabulo Matebula, We refer to the below the posting and advise that we have separated the cheque account issue under case reference C-***8 and the ***** matter raised. Please note that the ***** matter will be dealt with under this new reference number C-***0 and we will provide you with feedback on or before 14/04/2022.
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply07 Apr 2022, 13:15
Official
Dear Thembakazinjabulo Matebula, We refer to the below the posting and advise that we have separated the cheque account issue under case reference C-***8 and the ***** matter raised. Please note that the ***** matter will be dealt with under this new reference number C-***0 and we will provide you with feedback on or before 14/04/2022.
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Kind regards,
Basani Hlungwane
Customer Value Management Absa Bank Ltd
Best regards,