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Dear Roeks

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.Kindly provide us with your account as your ID number seems to be  incorrect  to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
 
Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management