1 reviews | Active since Nov 2016
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<p>ON THE 24.10.16 THERE WAS FUNDS DEBITED FROM MY ACCOUNT, THESE DEBITS WERE UNAUTHORISED SO ON THE 26/10/2016 I WENT THE ABSA BRANCH IN LENASIA. I EXPLAINED THE ISSUE TO THE PERSON AT ENQUIRIES WHO WENT INTO MY PROFILE AND COULD SEE THE DEBITS THAT WENT OFF. I ASKED HER TO REVERSE THE DEBITS AND PUT A STOP ORDER ON MY ACCOUNT . SHE DID AND WAS SO BUSY TRYING TO SELL ME SOME POLICY, WHAT SHE DIDNT TELL ME WAS THAT THERE WERE EXHORBITANT BANK CHARGES THAT I HAVE TO PAY. ON THE MORNING OF THE 01.11.2016 I WENT TO THE ATM TO DRAW FUNDS AND MY MY ASTONISHMENT MY ACCOUNT WAS LESS R1050 . I REQUESTED A MINI STATEMENT WHICH SHOWS THE DEDUCTIONS BUT THAT IT. I WENT ONTO THE INTERNT AS SOON AS I GOT TO WORK AND LOOKED AT MY TRANSACTION HISTORY EVEN THERE IT SHOWED THE DEDUCTIONS BUT SAID SEE CHARGE STATEMENT. I VIEWED THE CHARGE STATEMENT AND ALMOST FELL OF MY CHAIR. R98 WAS DEDUCTED FOR MONTHLY CHARGES, R57 FOR SOME EXCESS CHARGES AND R900 FOR UNPAID DEBIT CHARGES. I IMMEDIATELY CALLED CUSTMER CARE AND EXPLAINED MY STORY TO THEM THE PERSON TOLD ME THAT UNFORTUNATELY R150 IS THE STANDARD FEE FOR EVERY UNPAID DEBIT AND SINCE THE COMPANY THAT WAS DEBITING TRIED SO MANY TIMES TO DEBIT MY CHARGES ARE SO HIGH. I EXPALINED THESE DEBITS WERE NOT AUTHORISED AND FURTHER MORE I WAS NOT ADVISED THAT MY CHARGES WILL BE SO MUCH . SHE SAID SORRY I CANT HELP. I EXPRESSED MY DISGUST AND TOLD HER TO CLOSE MY ACCOUNT SHE EVEN REFUSED AND SAID I MUST GO TO A BRANCH TO DO THAT. ..........SAD PART IS R900 IS ALOT OF MONEY FOR SOME OF US AND ITS REALLY DISGUSTING THAT WHEN YOU OPEN AND ACCOUNT THEY DONT EXPLAIN ALL THIS TO YOU BUT VERY QUICK TO JUST ***** YOUR MONEY AND THEN TRY AND JUSTIFY THEIR ACTIONS.</p> <p> </p> <p> </p> <p>I AM TERRIBLY DISGUSTED AND HOPE PEOPLE REALISE WHAT THEIR BANKS ARE DOING TO THEM</p> <p> </p> <p> </p> <p>ROBBING THEM IN DAYLIGHT.</p> <p> </p> <p> </p> <p> </p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
