Daylight pickpocketing: Account *** at ABSA

<p>I am upset with the manner in which ABSA has treated me as a new customer. I have an ABSA personal loan and last month decided to open an ABSA savings account so that my salary can be deposited there. On the 25th of September, ABSA collections created a journal and debited my account for R15 000 in arrears without prior notification or arrangement. I would like to have the monies returned for the following reasons: (1) When I fetched my debit card from Thabo in ABSA Menlyn during the week of 12-16 September, I asked him to create a debit order on my account so I can start paying off my ABSA personal loan account. He said he could not do it because my account was with Personal loans. (2) I called personal loans on their toll free number and the consultant said she cannot create a debit order because the account was with ABSA collections. (3) I called ABSA collections on ********** 272 and the consultant there said she could not create a debit order because my account was with Recoveries. (4) I called ABSA recoveries on ********** 843 around lunch time on the 15 September 2016 and the Indian fellow I spoke to said he could not create a debit order because my account was now handed over. I said to him: I am actually calling ABSA to make an arrangement to pay a personal loan that I had stopped paying because I was unemployed, and all of you are making it hard for me to do so. I asked him to text me the attorney contact details as I was driving and he said he could not do so. I asked him to email then, he promised to do so.</p> <p> </p> <p>On payday, Saturday the 24 September 2016, lo and behold the very same ABSA collections that could not create a debit order to collect the personal loan repayment by arrangement was now able to create a journal and debit my account for R15 000. I am appalled at this behaviour and I want my money returned to my account as I tried to make a debit order arrangement that I can afford and their systems failed. This is not how to welcome a new account client to your bank. I tried to have Sifiso Twala at the ABSA Menlyn branch help by talking to ABSA collections, and he came back to me with the usual "they say it is against the policy to reverse the money". Well, create systems that assist clients. I have already made an arrangement with the attorneys to repay the personal loan via debit order.</p>