MN
Mthobisi N

1 reviews | Active since Feb 2015

03 Mar 2025, 11:22

Day light ******* stay far from absa

On the 24th February 2025, I went to Absa bank trying to closure my card card account due the the **** that they kept billing me for unexplained charges. On the phone the operator couldn't closed and only a supervisor can but they were too busy to attend to my matter. I went back the Friday 28 Feband called the credit card department again. I requested the to pay the card and I was told that the supervisor will close the account before the end of business because the account acquires charges every day is active even if you haven't used it... today the 3rd Mar the account is still open and active. I paid the settlement amount and today I am still waiting for my refund. Absa keeps account open so the can continue Robbing you. No feedback on the charges and even the operators does know why the bank is charging me the amounts. If you want to be ****** use Absa back

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Replies (1)
Absa
Absa's reply03 Mar 2025, 12:21
Official
 Dear Mthobisi, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***5. I will review the matter and provide you with an expected timeframe for further feedback.  Kind regards, Basani HlungwaneAbsa Bank Ltd