BM
Bheka M

1 reviews | Active since May 2017

18 Jun 2020, 17:36

Day light ******* from ABSA and LGR attorneys

Last month I requested a settlement discount from ABSA lawyers Lgr attorneys, I was told that Absa offered me a settlement discount of R50000 for my vehicle finance, I played that money in 2 halfs After my last payment I requested my vehicle documents, this Is the unfortunate response i received from LGR:

My sincere apologies that the figures I quoted in my settlement offer were inaccurate.

I offered you a settlement discount to settle your account with R50.000.00 believing that your vehicle was a wreck when you mentioned that you have been paying it for over 10 years.

However ABSA bank advised that your vehicle is not a wreck and you were not supposed to settle the your account with R50 000.00, but with R82 602.00. Therefore the remaining balance is R32 602.00 that is still due in order to receive the Natis documents.

Meaning there was not such thing I was day light ******, I even took a loan to settle this vehicle.

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Replies (1)
Absa
Absa's reply19 Jun 2020, 10:01
Official
Dear Bheka Mntambo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .   Kind regards,Rezona Louw Group Customer Care