FM
Farai M

1 reviews | Active since Jun 2019

26 Jun 2019, 11:41

Day light ******* by Absa in the name of Turnaround time.

I logged a complaint number *** regarding an unsuccessful ATM deposit (where my cash was retained by the ATM) on the 24th of June 2019 at around 09h23 and I am being told that I must wait for unreasonable 5 to 7 days turnaround time. I deposited cash not a cheque which takes longer to clear and why would cash deposit take even 3 days to clear?? someone is earning interest income during this period. Also the bank is going to charge me deposit fee. I want to use my money now please. You cannot tell me of a rigid system. I need my money reflecting in my account please. You are holding me hostage, I have got expenses to incur.

0
Replies (2)
Absa
Absa's reply26 Jun 2019, 12:49
Official
Dear Customer 
 
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
Regards
  
Pravesh Bejay
Specialist Case Manager
Customer Value Management 
FM
Farai M's update26 Jun 2019, 12:59
Reviewer Update
I need my money urgently please. You are holding me at ransom. This is tantamount to *******. You have no respect for other people's rights. What makes it difficult to pay me my money.