Day 3 no service request honored by ABSA Bank staff member

I requested ABSA on Monday 29/09/2025 to update my Telephone banking profile and to add my new card onto the system. I was informed on the latter date that I will be contacted telephonically once the request has been completed by ABSA Bank. Yesterday morning I contacted ABSA Bank for assistance and was informed on 30/09/2025 that an instruction was left with the individual at ABSA Bank who attended to my request on 29/09/2025 as this individual could not be traced. It is now the1st October 2025 and no response. I am not sure how Individuals are employed with what experience as well as what type of training ABSA Bank is providing to newly appointed individuals. I could hear on my first call that the person who took the call was not very comfortable with my request. ABSA is not the entity of 5 years ago anymore. It is very sad. I am confident that by end 2026 beginning or mid 2027 I will have an opportunity to close all accounts with ABSA Bank.