DATA UNALLOCATED - ABSA taking full month for small problem and still no help :-(

Ok - so now im at the end of my rope..... :-(

I dont often load data to my phone, because we are constantly in usable WiFi zones. but on the odd occassion i load a R149 - 1GB data via my banking app . Vodacom data.

No first thinking its a Vodacom problem i phone them, coz they answer actually, and explain they can do much because its via the banking app and not the vodacom app, makes sense.

So phone the Absa line. Will get back to me. Email the support channels. Get no feedback. Been doing this for a full month..... STILL NOTHING.

I feel this is pathetic! - especially since i think solving the problem of the unallocated data is probably very simple. I am not petty about R149 but Customer Service is still Customer Service which they usually pride themselves on, and my little tiny problem takes a month..... ridiculous!

Anyone else ever had the same problem? what did you do?