Data purchased from ABSA disappeared

Item: Absa
Rating: 1
Author: Erna V

I went onto ABSA's website on 9 July 2018 and bought 5Gig data for R405 on my company's business account. The transaction went through, without any error message. The data never reached my phone. After many efforts to get an answer from ABSA they referred me to Vodacom. Vodacom now says they sell data to ABSA who sells it to their clients. Leading me back to ABSA. This R405 has now disappeared and nobody can give any answer.

Helpful (0)

Replies (5)

Absa's replyOfficial

02 Aug 2018, 14:55

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your business account number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply02 Aug 2018, 14:55

Official

Best regards,

Erna V's updateReviewer Update

02 Aug 2018, 15:01

Hi Nthabiseng Our account number is: *** Account name is: Altimax

Erna V's update02 Aug 2018, 15:01

Reviewer Update

Hi Nthabiseng Our account number is: *** Account name is: Altimax

Erna V's updateReviewer Update

02 Aug 2018, 15:07

I enquired from Marilize Buchanan our Relationship Executive who wrote me a letter on ABSA's letterhead indicating that the payment to Vodacom was successfully processed.

Erna V's update02 Aug 2018, 15:07

Reviewer Update

I enquired from Marilize Buchanan our Relationship Executive who wrote me a letter on ABSA's letterhead indicating that the payment to Vodacom was successfully processed.

Erna V's updateReviewer Update

02 Aug 2018, 15:09

Cell phone number: ***

Erna V's update02 Aug 2018, 15:09

Reviewer Update

Cell phone number: ***

Absa's replyOfficial

03 Aug 2018, 21:32

Thank you

Best regards,

Absa's reply03 Aug 2018, 21:32

Official

Thank you

Best regards,