Daphne Legrange and Monique Naude no help at all

So on Monday the 25th of Jan 16 I was wrongfully debited by Absa. I was referred to Daphne Le Grange and Monique Naude. After four days of making follow ups myself. My money has not been returned to me and these two individuals are no wiser as to how to assist me. I was debited for a credit card that I don't have or even app**** for with Absa. This is ******* and secondly as a new customer have never given them permission to debit my account. I checked my credit report and there is no known Absa credit card that I have ever owned.<br> I was told on Monday I would have funds back in 48 hours and now all they do is dodge my emails and give wishy washy answers. I regret opening a bank account with Absa. The experience has been truly shocking and disgusting