ER
Emma R
1 reviews | Active since Aug 2021
28 Sept 2021, 14:03
Daphne Le Grange - ABSA
Daphne Le Grange the Specialist Case Manager in Customer Value Management at ABSA is a ****. She fails to return calls that were agreed to, her line is unreachable and she doesn't acknowledge emails. Her approach has been to hush me but with zero service and attention to my concerns.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
28 Sept 2021, 14:54Dear Emma Ram
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. We will review the complaint and provide you with feedback soonest.
Regards
Pravesh Bejay
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. We will review the complaint and provide you with feedback soonest.
Regards
Pravesh Bejay
Absa's reply28 Sept 2021, 14:54
Official
Dear Emma Ram
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. We will review the complaint and provide you with feedback soonest.
Regards
Pravesh Bejay
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. We will review the complaint and provide you with feedback soonest.
Regards
Pravesh Bejay
ER
Emma R's updateReviewer Update
28 Sept 2021, 15:00When is 'soonest? This is ridiculous yourll are very prompt to acknowledge a complaint on a public platform but when will there be ACTION!!!!!! I need idirect to call me now its been a week and half with no response!!!! Daphne was also suppose to call me by 10am. She assured me that idirect would call me by 10 as well.
ER
Emma R's update28 Sept 2021, 15:00
Reviewer Update
When is 'soonest? This is ridiculous yourll are very prompt to acknowledge a complaint on a public platform but when will there be ACTION!!!!!! I need idirect to call me now its been a week and half with no response!!!! Daphne was also suppose to call me by 10am. She assured me that idirect would call me by 10 as well.