1 reviews | Active since Jul 2012
Daily harassment from Absa call centre.
<p>Due to a clerical error by ABSA staff, my name has been placed on a list for arrears loan customers.</p> <p> </p> <p>This has resulted in their call centre harassing me on a daily basis demanding payment. It has been going on for almost a month, there have even been days where I received two phone calls in one day, in addition to the daily SMS harassments. With every phone call I have to explain the error all over again, and that I am not due any payments. After repeating the whole history all over again to each new agent, the agents then all promise to escalate the matter and have it resolved immediately, but then the following day the harassments just continues with nothing done to fix their records. I have demanded to speak to someone with authority to resolve this, and have been promised a phone call to resolve, still waiting.</p> <p> </p> <p>I can just imagine that this will inevitably end up destroying my good credit record.</p> <p> </p> <p>I deeply regret ever doing business with ABSA.</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
