hH
hazel H

1 reviews | Active since Mar 2014

09 Mar 2015, 08:32

Daily Calls are Harrassment

Dear Absa Personal Loans Manager<br> I am a respectful person but the people who call us are really making your bank look bad. Last year June I went through a bad patch and was taken under debt review but then I removed myself in order to be legibble should i need to apply for well paying jobs. I then made direct arrangements with my creditors so that I can pay what i can afford. This is the very same process followed during debt review so i thought it is best that I do it myself. In all the time i had explained myself to Absa Loans and sent through the documentation, just like I am doing with other creditors. Other creditors contact me once a month at least and Absa Pre Legal are calling me 8 am everyday just confirm who i am and how much am I going to pay. Last week I have been threatened by legal action, if Absa does not believe I have a problem, then they must do a micro loan application and see what feedback they will get. I know I am not paying the full installment but I pay every month but I cannot be harrassed on a daily basis with calls as if I ran away. I know I owe Absa but I will take calls only once a month .I just want Absa to know I will rude on daily calls. Thanks

0
Replies (1)
Absa
Absa's reply09 Mar 2015, 15:22
Official
Hello gnj248,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd