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<p>I went to Absa branch on 12 July 2016 to change my bank details since have changed banks, the consultant called the AVAF call centre and was given reference number ********** 7 and I then proceeded to write a letter and supp**** Absa will all the necessary documentation such as ID copy and proof of new bank account details they required from me. She then sent the email same time while I was there to Avafadmin09 ********** that was given to her on the phone and copied me on that email. When I checked my bank account statement yesterday to verify that all debit orders when through, much to my dismay and surprise, AVAF debit order never went through and when I contact the previous bank they advised me that AVAF debited that account but because there was no money in my account it was returned unpaid, I have now accumulated honorary bank charges and I will not be paying that as I didn’t all I was supposed to do from my part. On calling them. On 02 August 2016 i was called by ABSA collections department demanding the payment as if I deliberately didn’t not paid the car and I am very aggravated and infuriated with all of this nonsense because your employees aren’t doing their work and I have to be penalized for this? And it’s not only the bank charges I’m concerned about but my credit profile that will have a bad name on me because it will be seen as if I Zanethemba didn’t pay whereas ABSA never changed the bank account and all of a sudden today 04 August 2016 around 08:50 am i called ABSA to further query why the details were not changed on 12 July 2016 and the person i spoke to ( Siphiwe: ref ********** 7) told me the back office has a backlog hence the bank details were not changed and ABSA is aware about that because there were other clients who experienced the same thing as me and he further stated that ABSA willl then issue an apology letter sent to me regarding this. An hour later at about 10:10am i got a call from the collections again and when i told him why the car was not paid, he told me i had to wait for 15 days before they could change the bank details and i should have given them enough time before they could change the details whereas the consultant at ABSA branch never mentioned anything about that nor did the agent on the phone when we called never said anything as a result im told now due to non payment i have incured a penalty and I AM NOT GOING TO PAY FOR ANY PENALTIES AS THIS WASNT MY FAULT. IF YOU CHECK YOU RECORDS SINCE LAST YEAR 2015, I HAVE NEVER EVER MISSED A SINGLE PAYMENT!. I want it to be sorted out asap, I have wasted so much of my time and the inconvenience this caused me, I need you to go look for that email and change the bank details, you must then pay for the honorary fee charged in that old account!</p>