***** cycling freely for many years
Below is a trail of emails from someone in 2017 and now I have the same experience. I have money going off and neither fnb nor absa know anything about it. This is scary that ***** departments seem to be out of touch...
Absa Bureau Services 1 User: Ongoing debit order **** I had an unauthorized debit order of R156.90 imposed on my FNB account at midnight last night. FNB did send an SMS alerting me to it, and I phoned to stop and reverse it. The debit order appeared to be from Telkom Sa (sic) but the User Name was "Absa Bureau Services 1 User". Having googled this user name, I see that it has been used by ****sters for some time, but neither Absa nor FNB appear to have done anything to address it.
Reply (3) FNB (First National Bank)’s reply 12 Jan 2017 at 10:55 Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. Ref: **********
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: ********** (option one)
Ed H’s reply 12 Jan 2017 at 17:40 I can confirm that I received a phone call from FNB explaining some of the challenges faced by the banking industry in combating unauthorized debit orders, which I appreciate. It still concerns me that the same user has been active for some time. But I was assured that now that it has been brought to FNB's attention, they will be able to address it.
Thank you.
Ed H’s reply 13 Apr 2017 at 00:45 This has happened again on 12 April 2017, exactly the same 'User Name', etc. So it's another 3 months and still no progress from the bank, who will want to charge me R10 to refund me for an unauthorized debit order that they allowed!!
Come on, FNB, how about changing your policy to prohibit new debit order deductions without the express authorization of the account holder? Is that too difficult?