Customers blatantly fobbed off

In March 2015 Jabulisile Xulu (A 'customer experience consultant') handled a complaint I logged with the Action Line in Feb 2015. She wrote to me and called me. In the phone call she told me that she would follow up with her colleagues to ensure that closure is brought to my case and would feed back to me at a later stage. <br> <br> I have never been able to reach her telephonically since. I have written to her several times without receiving a response. Eventually I logged another call with the Action Line in the hope that someone other than Jabu would help to bring closure to my case.<br> <br> Kabelo Modirwa from the Actionline responded to my call by saying that Jabu had responded to my call. I tried to explain that the case has not been closed properly but I've been ignored and haven't received any further feedback.<br> <br> It is immensely frustrating to have to deal with such a bureaucratic, inaccessible banking institution that stonewalls their customers and sends you from pillar to post. You can be sure that once this matter is finalized, I will not be banking with ABSA anytime soon again. I just hope that they have enough of a conscience to bring closure to this professionally.