TM
Tumelo M

1 reviews | Active since Apr 2014

31 Jul 2018, 13:24

Customers at the mercy of ********** thanks to Absa!!!!

In the past 5 weeks I have received a total of 3, if not 4 unauthorized debit orders on my bank account. This was not the first occurrence this year and this is not the 1st time I am complaining about this on hellopeter. This is something I will not stop complaining about until absa sorts it out. Bogus companies submit debit orders on accounts, without offering any services or even any form of consent from the person being debited; and all these are gracefully accepted by absa and all they can say once you are debited is that, "No problem you can have this transaction reversed at any of our branches for a very low charge of R30 per transaction". I get very angry from this because when absa decides to accept any unauthorized debit order, if I am lucky enough to catch it and ask for a reversal, they benefit from this situation.

New logo and new vision; but even today not enough resources and time has been directed towards preventing these ******** from wreaking havoc on our bank accounts. If you can protect us at that level as your paying customers, then what is the point of paying all these banking fees?

0
Replies (1)
Absa
Absa's reply31 Jul 2018, 16:10
Official

Dear Client

Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd