Customer Services - Credit Cards

A speedpoint transaction for R500.00 was duplicated on 1st July 2025 on my credit card account. One transaction went through that is correct, but the incorrect transaction is still on my account as "uncleared" and the R500.00 is not available. For every email I send to "*** or *** I receive a generic email from ABSA with a new reference number. I also sent them a letter from the merchant that they do not have any uncleared funds and that the 2nd transaction was not on their speed point report. This morning I called ABSA but o my word, the agent was a rude, ill-mannered African girl! I think it is time to move on to a bank where the main obligation of the staff is to help the clients and not to shout at them and interupt you while you try to explain your proble.