JF
Jo F

1 reviews | Active since Nov 2017

28 Feb 2018, 09:16

Customer Services

Good day

ABSA is by far the worst bank I have dealt with. I am only with them for a few months now. When I just joined them last year my salary was paid into the incorrect account as I was provided with the incorrect number by one of their consultants. Since then...EVERYTHING has just been a challenge. I am not happy at all and am strongly considering changing to another provider. Tried calling customer care now...holding for half an hour. This is ABSOLUTELY RIDICULOUS!

0
Replies (3)
Absa
Absa's reply28 Feb 2018, 15:39
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

JF
Jo F's update28 Feb 2018, 15:44
Reviewer Update
No need to respond with these automated messages. You don't even know what my query is but you want to investigate. This is some stupid standard auto response. Never mind! Done with ABSA!
Absa
Absa's reply01 Mar 2018, 09:58
Official

Dear Customer

Kindly be advised that I have sent you an email requesting more detail regarding your concerns and requested your Identity number in order for me to log an official complaint and forward to relevant business unit to assist in resolving this matter.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd