Customer service without giving feedback to customer

<p>About a month ago I with drew money at a atm with 2 cards.It was in the eveving and there was a few people standing around.Later that evening at home I noticed the money was R700 short.I phoned absa the next day to ask if it could be possible.Maybe the teller was tampered with,maybe empty or whatever.I had to logg a complain which I did.I followed up on the claim 3 times since but evey time somebody is going to phone me back.a Week ago I spoke to Koketso and he said he can see the matter is resolved..ok..resolved without letting the customer know??It is may money and my card and yet absa don't find it important to just give me feedback.I send a email on the 23/06 with the relevent ref number explaining my frustration and nothing yet!!I don't have any loans or overrafts with absa but both me and my husband's salary go in to absa accounts.Surely they should have the decency to give fedback to the client in respect what happend.I mean if somehow I lost the money at least I should know how for furture reference.But it seems that absa don't even think it is important enough to send a sms or email or phone call even though they did resolve the matter</p>