"Customer Service" trying to save face

After a whole month of emailling 5 different Absa accounts with absolutely no response or assistance, I decided a week ago to vent my frustration on this platform as I really did not know which way anymore. Absa got back to me so quickly asking me to email them my problems that I am experiencing so that they can have a look into it. Fast forward a week and STILL ABSOLUTELY NOTHING!!! I emailed the consultant a day after I mailed all my information to them just asking for a confirmation email and yet still nothing. Luckily I stay overseas now and all my communication is via email so I can hold onto this as proof of how utterly uselss your "customer service" is.