customer service sucks

i went to absa today to get my car finance balance in order,before today i went to them about 4 to 5 times because i was not getting my car finance statements,everytime i go to them they took me to a red phone to talk to vehicle and assets department and everytime on the phone i tell them that i dont get my statements they told me that my info is being updated and i wil get my statements soon but i never got them.today when i go to absa again this woman on the phone was rude to me me that i was wrong i must bring proof of residence but no one ever told me that and i came to absa so many time,i hate the way that woman spoke to me,as if am stupid and am lying when i tell her that no 1 told me to bring those documents to update,I even told her to listern to my old voice recording and hear what other people at absa where tellin me but she said she wont give it to me i must go to court to get that.once i finish this car i will never ever use anything of absa again.u dont treat people like stupid!inform people right.mxm.the reference of that call is ********** 4.i dont even know if is the right one that she gave me.i also blame oudtshoorn branch.unprofessional.u dont talk to people like that!