Customer Service Suck - *******

I logged a request through their home loan department, as I wanted to freeze my interest rate on my loan, which is an option. The rate immediately increased to a different rate as to the rate that was offered to me. I sent a query to their department and was given a blanket approach answer: "Kindly note that the chosen fixed rate is system calculated based on your risk profile.

You can access your account information through our self-service options on the Absa Banking App Information available: 1. Home loan statement 2. Tax certificates 3. Instalment amount 4. Due/Debit order date 5. Interest rate and remaining term 6. Outstanding balance 7. Flexi balance/available" I then asked the person whether they honestly reviewed my profile, as the feedback does not apply to me, I've been a client for over 16 years with ABSA and was once also an employee for over 16 years, so I feel offended that this is the type of feedback I got. I requested for my request to be escalated. I didn't receive any acknowledgment from the consultant. I followed up again, no response. I called and asked for the consultant's supervisors email address, and sent my complaint about the service I received, worst mistake, I received this response: "I do apologies for the delay in response. I have escalated your request to the Interest Rates Department." their service excellence that I once upheld in the times I worked for them, just dropped drastically. I am highly disappointed and angry at myself for still having done business with them