PM
Phindile M

1 reviews | Active since Apr 2014

24 Nov 2017, 13:48

Customer Service Staff

I went to Absa Sandridge Square in Midrand to activate my Premium banking card. The bank was not busy, there was only 2 people waiting at customer service and I also waited hoping the que will move faster because its just the 3 of us waiting in the que however your stuff was working like they are tortoise trugling to move faster. I waited more than 30min and the que was still not moving then after a long waiting one of your pregnant stuff decided to take lunch after she helped the client she been busy with for more than 30 min just to setup internet banking. I decided to leave because the service was pathetic. she could have helped us since we waited long before she took lunch.

I am disgusted at your service because it shows you dont care about your clients, you working like you running home affairs.

May I please be contacted to come activate my PREMIUM card. I don't want to wait in your ques again!!!!!!

0
Replies (1)
Absa
Absa's reply27 Nov 2017, 15:57
Official

Dear Customer

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Kind regards

Daphne Le Grange

Best regards,