Customer service sad service

<p>Stood waiting in Absa q for more than 2 hours to get my mom a new card. What kind of service are u giving ur customers, to have a pensioner with a hip replacement to wait all this time to get a new card issued. Very sad that u have on a Saturday morning staff that are not able to assist with confidence on ur systems. My mom's op for her hip replacement was quicker than getting a card re issued at Absa.</p>