JR
Jolene R
1 reviews | Active since Feb 2021
15 Dec 2021, 13:33
Customer Service Number should be s****ped....................
***- So this is the call centre number you must dial. I spent over 2 hours on the phone ON HOLD with them today. The first time on hold for 36 minutes, and the second time on hold for 40 minutes. When the gentlemen eventually answered, he put the phone down in my ears. As your calls are recorded, please find out who this unqualified agent is, and have IT fired. Sure there are millions of professional people, dying for a job, that ABSA can employ.
My issue still not resolved, and am on HOLD again as I'm typing this.
PATHETIC................. To say the least.
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Absa's replyOfficial
15 Dec 2021, 14:16Dear Jolene Russouw Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care
Absa's reply15 Dec 2021, 14:16
Official
Dear Jolene Russouw Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care