DN
Dave N
1 reviews | Active since Jun 2012
09 Oct 2020, 12:51
Customer Service not available
I have two complaints logged with ABSA, neither are resolved both have been closed more than once. I tried to escalate my problem by calling the number for Customer services the system offered me multiple options none of which was Customer Services. AS usual the Bank hides behind a wall of technology. I have been a Private Bank Customer with them since the inception of ABSA Private Bank Absa Group Limited/Customer service ***
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Absa's replyOfficial
09 Oct 2020, 14:01Dear Mr Nolan Thank you for bringing this unfortunate matter / incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,
Absa's reply09 Oct 2020, 14:01
Official
Dear Mr Nolan Thank you for bringing this unfortunate matter / incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,