MvdW
Marinda van der Westhuizen
1 reviews | Active since Mar 2019
25 Jan 2022, 09:25
Customer Service lacking and unfriendly
Absa is sending out sms'es about having a will with them when I have not been with Absa for more than 10 years. Then asking my ID number to search their system when I phone their number - how do I know that it is not a bogus sms phising for my details... If you have my phone number, you can search the system, or get back to me. I am not going to waste my time going into a bank because they have the incorrect information from 10 - 20 years ago. I have my own will with my Financial adviser, not interested in an Absa will - thanks.
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Replies (3)0
Replies (3)
Absa's replyOfficial
25 Jan 2022, 11:21Dear Marinda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. Regards Pravesh Bejay
Absa's reply25 Jan 2022, 11:21
Official
Dear Marinda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. Regards Pravesh Bejay
MvdW
Marinda van der Westhuizen's updateReviewer Update
25 Jan 2022, 11:43WOW! I am impressed - Absa contacted me directly in less than two hours and assisted me requesting minimum personal details to rectify the issue. Much better experience than when I phoned in this morning. Big Thumbs up complaints department (perhaps some of the other departments can learn from your service delivery)!! Looking forward to having the issue resolved completely.
MvdW
Marinda van der Westhuizen's update25 Jan 2022, 11:43
Reviewer Update
WOW! I am impressed - Absa contacted me directly in less than two hours and assisted me requesting minimum personal details to rectify the issue. Much better experience than when I phoned in this morning. Big Thumbs up complaints department (perhaps some of the other departments can learn from your service delivery)!! Looking forward to having the issue resolved completely.
Absa's replyOfficial
25 Jan 2022, 14:15Dear Marinda
Thank you for the feedback, much apprecaited.
Regards
Pravesh Bejay
Thank you for the feedback, much apprecaited.
Regards
Pravesh Bejay
Absa's reply25 Jan 2022, 14:15
Official
Dear Marinda
Thank you for the feedback, much apprecaited.
Regards
Pravesh Bejay
Thank you for the feedback, much apprecaited.
Regards
Pravesh Bejay