Customer Service - Lack of Information

I have a 32day notice account that I am saving money on, so I needed to withdraw a certain amount of the account. I go to the Randfontein branch by the customer services consultant and they tell me that I am not allowed to request the money as I have not made a notice on the account, so the consultant told me I need some sort of proof on why I am requesting the money. I felt that branch so disappointed and angry then I travel to the Tambotie Absa branch i get the same story.

during the cause of the week I went to Clearwater mall Absa branch. WOW what a great and present service i received . The consultant was able to help me by accessing the money that i had required in my 32day notice as an immediate notice and the consultant was able to explain to be that will be a specific amount charged due to the immediate request.

Please help me understand whats wrong with these small branches like Randfontein and Tambotie that dont want to give me my money....

I am even considering on switching my account to another bank. Randfontein and Tambotie Absa customer services consultants are so unhelpful. useless. i had to travel all the way to ClearWater branch to get my money. Please look into this.