Customer service is a stupid name as there is absolutely none!

I have been to the Hillcrest KZN branch 3 times to try and change the pin on my bank card and every time there is a long queue with 2 out of the 5 desks working at Customer services. I work full time and have an hour lunch break and i can’t get to the front of the queue in an hour. Please can absa put more people on their desks especially at lunchtime as that is often the only time us working people can go to the bank!!