JN
JR N
1 reviews | Active since Jun 2014
24 Nov 2022, 12:43
Customer Service in Crisis_ Allocate funds ASAP
I have two months asking ABSA Vehicle to allocate funds correctly and is not done till to date and get calls left right to center and the payment is still not allocated correctly. Hoped complain log would have helped to escalate...but no! ...ABSA Complain ticket C-***2 Tickets by: ***ca sent POP while on a call, confirmed receipt, 9 days later still no update or feedback! Eunice Maswabi Deoney August Sibonelo Makhoba Khunjulwa Ntsundwana Johan Geyer Amo Nkabinde
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Replies (2)
Absa's replyOfficial
24 Nov 2022, 14:48Dear JR Neeuwfan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6.
Kind regards,Group Customer CareRezona Louw
Kind regards,Group Customer CareRezona Louw
Absa's reply24 Nov 2022, 14:48
Official
Dear JR Neeuwfan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6.
Kind regards,Group Customer CareRezona Louw
Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
25 Nov 2022, 08:34Dear JR Neeuwfan Thank you for your posting.
Our office is busy with the investigation of your complaint and will provide you with feedback on the date provided on our email dent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Our office is busy with the investigation of your complaint and will provide you with feedback on the date provided on our email dent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Absa's reply25 Nov 2022, 08:34
Official
Dear JR Neeuwfan Thank you for your posting.
Our office is busy with the investigation of your complaint and will provide you with feedback on the date provided on our email dent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Our office is busy with the investigation of your complaint and will provide you with feedback on the date provided on our email dent to your personal email address.
Kind regards,Group Customer CareRezona Louw