LC
Leanne C
1 reviews | Active since Jun 2020
27 May 2025, 06:53
CUSTOMER SERVICE GONE DOWN
I HAVE BEEN WITH ABSA FOR YEARS BUT WHEN YOU HAVE A PROBLEM YOU CANNOT GET HELP. IF YOU DONT CALL IN WITH YOUR OWN AIRTIME, YOU CAN ONLY EMAIL & WAIT 1-2DAYS FOR A REPLY. CHARGES NOW HAVE GONE UP FOR EVEN BUYING AIRTIME FROM YOUR APP. REALLY NEED TO THINK ABOUT CHANGING BANKS
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
28 May 2025, 14:41Dear Leanne Chetty Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's reply28 May 2025, 14:41
Official
Dear Leanne Chetty Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
28 May 2025, 14:41Dear Leanne Chetty
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***9.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with clear details of your complaint by close of business 28 May 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***9.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with clear details of your complaint by close of business 28 May 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
Absa's reply28 May 2025, 14:41
Official
Dear Leanne Chetty
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***9.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with clear details of your complaint by close of business 28 May 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, the reference number for your complaint is C-***9.
Please accept our sincere apology for any inconvenience caused.
Kindly provide our office with clear details of your complaint by close of business 28 May 2025 to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa, Towers West, 15 Troye Street, Johannesburg, 2001, South Africa
www.absa.africa
CONFIDENTIAL