1 reviews | Active since Nov 2018
Customer service failure so bad service being received i will be closing all accounts
The worst customer service and failure to understand enquiries logged.
I cannot hold so many products trusting an institution that does not provide no customer service at all and failure to provide feedback numerous follow ups need to be made before anyone can account for this at the point where i am at i honestly need Arrie Rautenbach to actually look into th kind of service provided to us as clients no matter what kind of financials we may hold with ABSA all clients should be treated fairly and equally , i would not recommend anyone to ABSA makes me wonder why Barclays pulled out , clearly from the bottom end CUSTOMER SERVICE IS A MAJOR IMPACT AND A BIG BRAND AS SUCH DID NOT WANT TO BE ATTACHED TO THIS ITS ALL MAKING SENSE I HOPE ALL CLIENTS CAN UNDERSTAND IT THIS WAY THE CUSTOMER SERVICE ABSA PROVIDES IS THE WORST AT EVERY LEVEL , my bond account has been an issue from day one , my life cover has been an issue opening an account and the tedious processes has been an issue so many empty promises made by ABSA customer service reps when taking out products with them but no accountability at every level.
Eugene Strauss and Gcina Betela, please look into the kind of service i am receiving from a life cover point of view and you come back to me and advise if this is the kind of treatment you would like from your own products ??
Arrie Rautenbach, this is a brand you believe in an monitor from the top to talking to employess and the world about a brand you believe can be the best , please advise how if the teams you believe in cannot provide basic client service?
I trust someone will be in contact with me so we ca discuss solutions and not more problems
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Please refer to our email sent to your personal email address.
