Customer service

On the 27th October 2025, I requested rate review for my home loan from ABSA. ABSA responded with the new rate on the 29th October 2025 which I accepted the same day. On the 30th October ABSA back and said they cannot proceed with the new rate capturing due to FICA capturing. On the 30th October 2025 evening I submitted my FICA document and the next ABSA requested me to resend my ID which I did. I am still waiting for ABSA Home loan department to capture my new rate