Customer Service does not exist

<p>So i received a call from an ABSA agent regarding my previous complaint on a personal loan on Ref. # ********** . Was i surprised to see how agressive this person could be with me in proving a point that due to my ignorance and not accepting the loan "immediately", "how would i not know that the loan would expire after 5 days?" When i asked for proof that this was disclosed to me i was categorically told that this would not really help my credit rating and i will still be declined. When i stated that it is the principle of the matter i was strogly advised again that this will not help my credit rating and i will still be declined. Each time i tried to make my point i was strongly advised how this basically did not matter.... after banking with your company for 5 years or so where is the loyalty you so badly desire from us as customers? Maybe FNB can do a better job? Please listen to the recording of your agent "discussing" this matter with me and advise me if this is what ABSA tems customer service......</p>