GC
Giuliana C
1 reviews | Active since Jan 2020
18 Aug 2022, 19:07
Customer service delay
I went to Rosebank branch to ask to review my loan rate. The process would take up to 7 working days. It´s now 2 weeks and my querry was not proper solved.
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Replies (2)
Absa's replyOfficial
19 Aug 2022, 11:10Dear Giuliana, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***2. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneCustomer Value Management Absa Bank Ltd
Best regards,
Absa's reply19 Aug 2022, 11:10
Official
Dear Giuliana, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***2. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards, Basani HlungwaneCustomer Value Management Absa Bank Ltd
Best regards,
Absa's replyOfficial
19 Aug 2022, 11:15Please be advised that we sent an email requesting you to please provide us with the ID number or account number concerned for us to assist further.
Best regards,
Absa's reply19 Aug 2022, 11:15
Official
Please be advised that we sent an email requesting you to please provide us with the ID number or account number concerned for us to assist further.
Best regards,