Customer Service at its BEST.................NOT!!!!!!!!

Another BULL**** change ABSA are making WITHOUT consultant their clients...... Below response when I question 'WHY I need to create a Debit order for my Home Loan to continue to enjoy ABSA rewards on the loan . Note* I pay EFT - I pay EARLY (at different dates in the month depending on my finances) - I pay MORE than I need to.

These are part of the new changes of the Absa Rewards. The reason for the changes are as per the below: Relevance The program change will take Absa Rewards on the journey to relevant, digital, real time and personalized Rewards for our members. Reach Extending the benefits of the Rewards program to all Absa Transactional customers. Responsibility Incentivizing responsible financial behaviors that create Wealth for our customers.

These changes are effective from the 16th January 2019.