Customer service and ***********

I logged an insurance claim for damages due to load shedding. Months later not received any feedback as to whats going on. I have to call them every two weeks any every time I end up talking to *********** people that tels me its been rejected but they cant really tell me why all they saying is something to do with the age of the equipment, but Ive told them I have reports stating its due to loadshedding and not the age of the equipment. In the past I use to receive a mail with a report stating why they reject it etc which I then could challenge, but I guess they dont care anymore. I when and send them a complaint email to there complaints department stating that they *********** and no communication from ABSA gets done.I receive a sms tgat they will get back to me within 8 working hours, well guess their complaints department is just as *********** as days has past and no response. They really dont care at all about customer service at all but what they dont realise is that its becuase of us that uses them that they have a job in the first place.