CUSTOMER SERVICE AGENT DISRESPECTUL & RUDE

I phoned ABSA customer services on 08 ********** 0 at 07.37 on 05.02.2018, I wanted to query a transaction description I do not understand, I wanted to speak to a consultant which was my mistake... A consultant named Cindy picked up the phone.. When I asked her about the "transaction description I do not understand, she tells me "What" and then I repeated what I said and she said "what" again which I found to be very rude & inappropriate ... When I told her its not nice to say what she put the phone down in my ear... I phoned back and then I got her again and I asked her why she put the phone down in my ear she asked me with an attitude "why would she do that" then I told her I don't know but she put the phone down and I would like an apology which she obviously refused do ...I would like to know if that is how ABSA consultants treat their clients (when there are other banks) in which we the clients can do business with ... I am so disgusted in this consultant named Cindy, her attitude made me nauseous... I WANT an apology from her... Apparently your calls are recorded so take a listen to her that's if it is recorded. & don't ABSA consultants receive customer training? which Cindy is lacking, if she cant work with clients (which is obvious) she needs to get herself another job instead of making my experience with ABSA unpleasant & disturbing my morning