Customer Service

<p>My mother (85 years) is in high care at the old age home and we need to arrange for internet banking in order to pay her accounts. I have asked the bank what is needed to have this arranged and they said only her ID document, proof of residence, my ID, proof of residence and a cell phone for the otp. They couldn't assit when I got there and said she must be there in person. We explained that she is very weak and unable to walk. We had to fetch her at the old age home and she waited about 30 minutes before they had her signed the "power of Attorney" documents by one of the bank employees which assisted by taking the papers to her. On return to the bank it went from one person to the other to do the setup of the internet banking and at the end fter about an hour they said she must do the electronic signature inside the bank. After all the arrangements and time spend, the last person decided she must still be inside the bank for the electronic signature. I explained that she can't walk and they suggested a wheelchair, she was so weak by this time after about an hour sitting in this heat. They also said they can send two employees to do the documentation for the internet banking, but how will she then still do the electronic signature if they visit her, but Silverton branch do not have two employees to send. Please tell me Absa, where to now? All the documents are signed in front of Absa employees, but because she can't sign the electronic signature, the internet banking can't be set up. </p>