wL
welma L
1 reviews | Active since Aug 2017
19 Mar 2021, 07:47
**** customer service
ABSA vehicle finance department is really ***********, 10 different people call you, you email the POP to them the next day another person calls you and tells you your account is in arrears, but its not, Please update your current systems or send the employees on training, How can nobody update a system after everything was send with a ref number.
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Absa's replyOfficial
19 Mar 2021, 09:15Dear Welma Landman Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care
Absa's reply19 Mar 2021, 09:15
Official
Dear Welma Landman Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***8 Kind regards,Rezona Louw Group Customer Care