Customer service

I reported an incident to the ***** department at ABSA. This was done in May 2024 and they send me message someone will contact me in 48 hours. Until this day I haven't heard anything from ABSA. There will be people commenting that they don't have any issue with this bank. I was one of them as I do business with ABSA for the last 40 years good service. BUT THE SAYING IS - ALL GOOD THINGS COMES TO AN END. I will start with a process to go to a different bank, hopefully I will get better service.