customer service

I was really dissapointed by the service i receive at client service after standing over an hour on the 23/05/15 i was told they are not able to assist me to change my surname because they want my proof of address my argument was that my address is up to date am just changing my surname and other banks they dont want my address i was told its because absa its a perfect bank doets why they want it.I requested to see their manager but he never came I believe Absa could have assisted me and i could have send through my original address through email but the lack of empathy and going an extra mile for me after standing over an hour was not shown by staff and management as when I asked the consultant that must a quee again when I come back, she did not hesitate to say yes that showed me that my business was not valued by Absa.