Customer Service

Been with Absa just about 5 months now, went traveling and wanted to access the slow lounge at OR Thambo and was turned away as I do not have CC. I have a premium banking account with rewards and was under the impression I have slow lounge access (at least 6 visits). However, this is not so. In Namibia got turned away again, this was in March 2019, emailed premium admin regarding this, a ticket was opened and then closed the next day with no feedback. I paid it no mind. Last week I was in Durban and wanted to access the slow lounge and was told to pay R435.00 to gain access. I left again with egg on my face. I emailed Premium Admin again and guess what, the very same thing happened. I called the consultant (tried to) who assisted with opening my account and her landline number remains engaged. It is now 2 months almost with no reply no indication as to what is happening and I am thinking that moving to Absa was a grave mistake :(