Customer service

I had an issue with the new chat wallet. Now I am tech savvy but not the best. So I sent money and the recipient was not able to get it. I eventually called the contact sender and I spoke to Kenneth. Now Kenneth helped but he was not helpful. When I explained to him what happened, he gave off a sigh, and I told him, you sound like you don't want to help me, he then says I am helping you, again I said you sound like you don't want to. He completely brushed off what was happening. However he did help me but the service was not great. You might have product knowledge but there was absolutely no people skills. I've been with Absa for more then almost 20 years, I hate going into the branch because they all look like they don't want to work. Life is tough for everyone but we all have job. But that is my 2cents. Definitely changing banks.