Customer for 34 years and never been so appalled

As a 59 year old recently retired citizen with dedicated business to Absa for the past 34 years, I have never been more appalled and greatly disappointed in a service provider until now. In the 34 years that I have banked with Absa I have never missed a payment let alone been late. As a dedicated customer I assumed that with a clean credit record I would be offered the exemplary service advertised by ABSA. Never have I stood more corrected. Since retiring I have come to face some difficulties with receiving my pension. I went to ABSA in person to explain my situation and ask for assistance regarding the matter. I then sent two emails to which I never got a response. On all occasions I had proof of a lump sum as well as monthly income that I am guaranteed to receive, asking only for a bridging period while I await my pension and lump sum owed to me. Up to now I have still not received any assistance, only a \well that's your problem"attitude from ABSA and its staff. Its no wonder why so many people are moving over to more reliable banking services such as FNB. At this point I feel I should have taken the advice of so many and moved over to another bank instead. """